Frequently Asked Questions

Customer Support

We have a dedicated helpdesk to ensure your platform is kept running smoothly at all times.  You can raise a support ticket here.

Yes, you require to have a constant Internet connection on your mobile device when using the task and activity features of Vapour.  If you have issues with wireless coverage in your facilities, contact us and we can put you in touch with specialist partners who can advise on Internet connectivity, even in remote locations with little or no traditional Internet coverage.

Pre-Sales Support

Yes, we offer product demos on a one to one basis delivered virtually using a screen sharing app.  Please use the demo request form to book a slot with one of our product specialists.

We have flexible options in both our enterprise subscription tier and within individual tiers to offer a degree of flexibility as we know every business is different.  Contact us to discuss your specific requirements.

Yes, because Vapour is digitally native, we built our solution to solve common issues in the spirit production and maturation industry.  We use the latest in digital frameworks, and have pulled in the best features from across industry to offer out the box features such as barcode scanning.  Barcode scanning can be done directly using your mobile device, or using a bluetooth barcode scanner.

We believe in enabling our customers to benefit from all features without the need to purchase expensive add-ons.  Why would you want to, when you’ve already invested in a new platform?

Yes, all instances of the platform offers branded customisation to include your company logo for both the on-screen experience as well as branding of all your printed barcodes.

All subscription tiers above Growth offers the option of a customer login.  This feature originated in our cask management module to allow our clients to provide their customers with a highly detailed customer portal to view their casks in a maturation dashboard.  This dashboard shows regauges, samples, racking data etc with features to make requests straight to the warehouse operatives.

Vapour’s heritage is in malt whisky and we have built our workflows around the processes and methods used in whisky production and maturation.  We have also created the platform to be incredibly flexible, so can handle spirit production across:

  • Malt Whisky
  • Grain Whisky
  • Bourbon
  • Irish Whiskey
  • Tequila
  • Rum
  • Gin
  • Vodka
  • Fuel Alcohol

Our maturation module allows storage and management of cask records, including racked, dunnage, palletised and other vessels such as IBCs to be recorded.

The platform can be used for managing and tracking the aging of:

  • Malt Whisky
  • Grain Whisky
  • Bourbon
  • Irish Whiskey
  • Tequila
  • Brandy
  • Cognac
  • Vodka
  • Rum
  • Gin
  • Wine
  • Beer
  • Hot Sauce
  • Plus many others

Yes, you require to have a constant Internet connection on your mobile device when using the task and activity features of Vapour.  If you have issues with wireless coverage in your facilities, contact us and we can put you in touch with specialist partners who can advise on Internet connectivity, even in remote locations with little or no traditional Internet coverage.

Our focus is on making the market leading distillery production and maturation platform, we don’t offer distillation advice or consultancy.  Depending on the scope of your project, we can connect you experts in this field.  Contact us to learn more.

Yes, the platform itself does not require any hardware to be installed on your premises.

In order to use functions such as task management for floor workers, you need to be able to use a standard mobile device (iOS or Android) and if preferred an optional barcode scanner.  No need for bespoke scanning devices.

ATEX compliant devices and intrinsically safes cases are available to allow you to safely use these devices in ATEX environments.  Contact us and we can provide you with some assistance with choosing your mobile hardware.

Vapour is a SaaS (Software as a Service) platform that runs in the cloud.  You don’t need any specific hardware to be installed within your premises.

For floor worker tasks, we recommend large screen mobile phones (iOS or Android) or tablets for use in maturation management.  For production, tablets or PC/Mac workstations are preferred for data entry.

We have developed our platform using the best security features available, both from a base code perspective as well as choosing the best hosting partners to protect against DDOS and other security risks.  We have a stringent testing process that aligns to the principles of OWASP to safeguard our platform and your data from any external risks.

If you have any concerns, we welcome any reasonable security audit and are more than willing to facilitate any activities you require to feel comfortable about your data and the inherent application security.

Subscription

Your subscription is based on the tier you subscribe to at the outset – Starter, Growth or Enterprise.  For more details on the differences in the differences in subscription tiers, please refer to the Pricing page.

You subscription is charged to your credit/debit card or bank account on a monthly basis.  Charges are made one month in advance from the initial date of your subscription.  Your card or bank statement charges will read as “SPEYSIDE LABS”.

We try to be as flexible as possible with all our clients, and understand that some months may be busier than others.  We try to be as flexible as possible on your subscription charges, so no need to worry about overage charges.  If you need to scale back your subscription tier, contact us to discuss changes to your package.

Yes, because Vapour is digitally native, we built our solution to solve common issues in the spirit production and maturation industry.  We use the latest in digital frameworks, and have pulled in the best features from across industry to offer out the box features such as barcode scanning.  Barcode scanning can be done directly using your mobile device, or using a bluetooth barcode scanner.

We believe in enabling our customers to benefit from all features without the need to purchase expensive add-ons.  Why would you want to, when you’ve already invested in a new platform?

Technical

We pride ourselves in the security features of our platform.  We operate 2,048 bit SSL encryption for all web services, and operate a daily backup service with full roll-back recovery if required, so your data is always secure.

The Vapour platform is deployed into a global data centre in your nearest geographical location to maximise speed and response time.  We currently offer hosting services in:

  • London
  • Tokyo
  • Fremont
  • Frankfurt
  • Singapore
  • Newark
  • Mumbai
  • Sydney
  • Dallas
  • Toronto
  • Atlanta

Media files such as images and documents are delivered using Amazon Web Services, again using the most appropriate data centres based on your location.

All subscription tiers above Growth offers the option of a customer login.  This feature originated in our cask management module to allow our clients to provide their customers with a highly detailed customer portal to view their casks in a maturation dashboard.  This dashboard shows regauges, samples, racking data etc with features to make requests straight to the warehouse operatives.

Yes, you require to have a constant Internet connection on your mobile device when using the task and activity features of Vapour.  If you have issues with wireless coverage in your facilities, contact us and we can put you in touch with specialist partners who can advise on Internet connectivity, even in remote locations with little or no traditional Internet coverage.

Yes, the platform itself does not require any hardware to be installed on your premises.

In order to use functions such as task management for floor workers, you need to be able to use a standard mobile device (iOS or Android) and if preferred an optional barcode scanner.  No need for bespoke scanning devices.

ATEX compliant devices and intrinsically safes cases are available to allow you to safely use these devices in ATEX environments.  Contact us and we can provide you with some assistance with choosing your mobile hardware.

Vapour is a SaaS (Software as a Service) platform that runs in the cloud.  You don’t need any specific hardware to be installed within your premises.

For floor worker tasks, we recommend large screen mobile phones (iOS or Android) or tablets for use in maturation management.  For production, tablets or PC/Mac workstations are preferred for data entry.

We have developed our platform using the best security features available, both from a base code perspective as well as choosing the best hosting partners to protect against DDOS and other security risks.  We have a stringent testing process that aligns to the principles of OWASP to safeguard our platform and your data from any external risks.

If you have any concerns, we welcome any reasonable security audit and are more than willing to facilitate any activities you require to feel comfortable about your data and the inherent application security.

Yes, we have experience with building third party integrations to allow you to pull data from your industrial equipment right into your Vapour environment.  We have even created specific workflows to automate parts of the process based on the data coming from external devices.

The interfaces of devices differ widely from SCADA to web services and APIs.  Contact us to discuss your specific requirements.

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