FAQs

Yes, we offer product demos on a one-to-one basis delivered virtually using a screen sharing app.  Please use the demo request form to book a slot with one of our product specialists.

Vapour's heritage is in malt whisky, and we have built our workflows around the processes and methods used in whisky production and maturation.  We have also created the platform to be incredibly flexible so, depending on your processes, Vapour's Production Module can handle spirit production across:

• Malt Whisky
• Grain Whisky
• Bourbon
• Irish Whiskey
• Tequila
• Rum
• Gin
• Vodka

Our Maturation Module allows storage and management of cask records, including racked, dunnage, palletised and other vessels such as IBCs to be recorded.

The platform can be used for managing and tracking the ageing of:

• Malt Whisky
• Grain Whisky
• Bourbon
• Irish Whiskey
• Tequila
• Brandy
• Cognac
• Vodka
• Rum
• Gin
• Wine
• Beer
• Hot Sauce
• Plus many others

Yes, all instances of the platform offer branded customisation to include your company logo for both the on-screen experience as well as the branding of all your printed barcodes and reports.

We have developed our platform using the best security features available, both from a base code perspective as well as choosing the best hosting partners to protect against DDOS and other security risks.  We have a stringent testing process that aligns with the principles of OWASP to safeguard our platform and your data from any external risks.

If you have any concerns, we welcome any reasonable security audit and are more than willing to facilitate any activities you require to feel comfortable about your data and the inherent application security.

Our focus is on making the market-leading distillery production and maturation platform, we don't offer distillation advice or consultancy directly.  Due to our close links with the industry, we can connect you with experts in the field.  Contact us or view our Partners page to learn more.

We have a dedicated helpdesk to ensure your platform is kept running smoothly at all times.  You can raise a support ticket here.

Yes, we have a public API. Please contact us, and we can send you our API documentation.

We pride ourselves on the security features of our platform.  We operate 2,048 bit SSL encryption for all web services and operate an hourly backup service with full roll-back recovery if required, so your data is always secure.

The data stored in Vapour is your data.  You have a suite of reporting and connectivity solutions that enable downloads of your data any time you wish.

We have developed our platform using the best security features available, both from a base code perspective as well as choosing the best hosting partners to protect against DDOS and other security risks.  We have a stringent testing process that aligns with the principles of OWASP to safeguard our platform and your data from any external risks.

If you have any concerns, we welcome any reasonable security audit and are more than willing to facilitate any activities you require to feel comfortable about your data and the inherent application security.

Yes, Vapour allows for customised reporting, and additional analytics can be created through Vapour’s Insights & Analytics service.

Vapour’s API Integration Portal enables seamless connections with third-party enterprise software, allowing for data exchange and process automation.

Every cask is assigned a unique barcode, allowing real-time tracking of its location, contents, and operational history.

Vapour retains all historical data, ensuring a complete and auditable record of every stage of spirit production, maturation, and bottling.

Yes, Vapour offers a range of exportable reports, including inventory, compliance, and operational insights. Data can be extracted in multiple formats for further analysis.

Vapour captures real-time data from operators on the floor using mobile devices, reducing human error and ensuring accurate record-keeping.

Vapour is the most feature-rich Distillery Spirits Production and Maturation Management platform available on the market.  The platform is continually evolving and offers unlimited connectivity into your business platforms via our Integration Portal.

We try to be as flexible as possible with all our clients and understand that some months may be busier than others.  We try to be as flexible as possible on your subscription charges, so no need to worry about overage charges.  If you need to scale back your subscription tier, contact us to discuss changes to your package.

Your subscription is based on the tier you subscribe to at the outset - Starter, Growth, Scale or Enterprise.  For more details on the differences in the subscription tiers, please refer to the Pricing page.

Your subscription is charged via invoice on a monthly basis, quarterly or annual basis, depending on your tier and subscription arrangements.  Charges are made one month in advance from the initial date of your subscription.  We also offer payment by direct debit, and international subscription fees are charged via Paddle.com.

We pride ourselves on the security features of our platform.  We operate 2,048 bit SSL encryption for all web services and operate an hourly backup service with full roll-back recovery if required, so your data is always secure.

The data stored in Vapour is your data.  You have a suite of reporting and connectivity solutions that enable downloads of your data any time you wish.

The Vapour platform is deployed into a global data centre in your nearest geographical location to maximise speed and response time.  We currently offer hosting services in:

• London
• Tokyo
• Fremont
• Frankfurt
• Singapore
• Newark
• Mumbai
• Sydney
• Dallas
• Toronto
• Atlanta

Media files such as images and documents are delivered using Amazon Web Services, again using the most appropriate data centres based on your location.

Yes, all instances of the platform offer branded customisation to include your company logo for both the on-screen experience as well as the branding of all your printed barcodes and reports.

Yes, the platform itself does not require any hardware to be installed on your premises.

In order to use functions such as data entry and task management for floor workers, you can use a standard mobile device (iOS or Android). In ATEX zones, ATEX-compliant devices and intrinsically safe cases are available to allow you to safely use these devices in these environments.

We recommend Honeywell ATEX-rated Android handheld computers and can offer remote provisioning services to get you up and running in a matter of minutes.

Contact us, and we can provide you with some assistance with choosing your mobile hardware, or contact some of our partners.

For the most part, yes, you will be required to have a constant Internet connection on your mobile device when using most task and activity features of Vapour. We do offer "offline scanning mode" in our Maturation Module to allow you to scan casks into locations where you have no or limited connectivity.

Tablets and PCs performing process data entry in the Production Module, or records management in the Bottling Add-On also require you to be Internet-connected.

If you have issues with wireless coverage in your facilities, contact us, and we can put you in touch with specialist partners who can advise on Internet connectivity, even in remote locations with little or no traditional Internet coverage.

Vapour is a SaaS (Software as a Service) platform that runs in the cloud.  You don't need any specific hardware to be installed within your premises.

For floor worker tasks in maturation, we recommend ATEX-compliant Android Scanners.  We recommend Honeywell devices.  We also recommend Zebra ID Card printers for printing robust barcodes for long lifespan when attached to casks in your warehouse. Admin or office-based roles can use tablets or PC/Mac workstations.

For Production, tablets or PC/Mac workstations are preferred for data entry.

Handheld scanners are also used in our Bottling Add-on as well as requiring PC or Mac workstations for admin tasks.

Visit our Partners & Ecosystem page for further details on some of the suppliers mentioned above.

Yes, we have already created API-powered integration with leading OT hardware from providers such as Clyde Associated Engineers, specifically their CASKLOG™ solution.  

We can offer third-party integrations to allow you to pull data from your industrial equipment right into your Vapour environment and vice-versa, providing data from Vapour into other systems.  

The interfaces of devices differ widely from SCADA to web services and APIs.  Contact us to discuss your specific requirements.

Yes, Vapour is designed to manage operations across multiple warehouses and distillery sites, providing a unified view of your stock and activities.

Yes, we offer training sessions and support to ensure your team can fully utilise Vapour’s capabilities. We also have in-context help throughout the platform and a set of training materials and guidance on our Knowledge Base.

Vapour is a cloud-based SaaS solution, so implementation is typically faster than traditional on-premise systems. The timeline depends on data migration, integration needs, and user training.

Vapour retains all historical data, ensuring a complete and auditable record of every stage of spirit production, maturation, and bottling.

Yes, Vapour offers a range of exportable reports, including inventory, compliance, and operational insights. Data can be extracted in multiple formats for further analysis.

Yes, Vapour is a fully cloud-based solution, allowing users to access real-time data and manage operations from anywhere.

Vapour is built for distilleries, cask brokers, maturation warehouses, contract bottlers, and spirits businesses looking to streamline operations, improve data accuracy, and enhance compliance reporting.

Vapour is a SaaS platform designed for managing spirit production, maturation, and bottling. It provides end-to-end traceability, automation, and efficiency for distilleries, cask management businesses, and bottling operations. Find out more here.

Yes, we have a public API. Please contact us, and we can send you our API documentation.

We pride ourselves on the security features of our platform.  We operate 2,048 bit SSL encryption for all web services and operate an hourly backup service with full roll-back recovery if required, so your data is always secure.

The data stored in Vapour is your data.  You have a suite of reporting and connectivity solutions that enable downloads of your data any time you wish.

The Vapour platform is deployed into a global data centre in your nearest geographical location to maximise speed and response time.  We currently offer hosting services in:

• London
• Tokyo
• Fremont
• Frankfurt
• Singapore
• Newark
• Mumbai
• Sydney
• Dallas
• Toronto
• Atlanta

Media files such as images and documents are delivered using Amazon Web Services, again using the most appropriate data centres based on your location.

Yes, the platform itself does not require any hardware to be installed on your premises.

In order to use functions such as data entry and task management for floor workers, you can use a standard mobile device (iOS or Android). In ATEX zones, ATEX-compliant devices and intrinsically safe cases are available to allow you to safely use these devices in these environments.

We recommend Honeywell ATEX-rated Android handheld computers and can offer remote provisioning services to get you up and running in a matter of minutes.

Contact us, and we can provide you with some assistance with choosing your mobile hardware, or contact some of our partners.

For the most part, yes, you will be required to have a constant Internet connection on your mobile device when using most task and activity features of Vapour. We do offer "offline scanning mode" in our Maturation Module to allow you to scan casks into locations where you have no or limited connectivity.

Tablets and PCs performing process data entry in the Production Module, or records management in the Bottling Add-On also require you to be Internet-connected.

If you have issues with wireless coverage in your facilities, contact us, and we can put you in touch with specialist partners who can advise on Internet connectivity, even in remote locations with little or no traditional Internet coverage.

Vapour is a SaaS (Software as a Service) platform that runs in the cloud.  You don't need any specific hardware to be installed within your premises.

For floor worker tasks in maturation, we recommend ATEX-compliant Android Scanners.  We recommend Honeywell devices.  We also recommend Zebra ID Card printers for printing robust barcodes for long lifespan when attached to casks in your warehouse. Admin or office-based roles can use tablets or PC/Mac workstations.

For Production, tablets or PC/Mac workstations are preferred for data entry.

Handheld scanners are also used in our Bottling Add-on as well as requiring PC or Mac workstations for admin tasks.

Visit our Partners & Ecosystem page for further details on some of the suppliers mentioned above.

Yes, because Vapour is digitally native, we built our solution to solve common issues in the spirit production and maturation industry.  We use the latest in digital frameworks and have pulled in the best features from across the industry to offer out-of-the-box features such as barcode scanning.  Barcode scanning can be done directly using your mobile device or using a Bluetooth barcode scanner.

We believe in enabling our customers to benefit from all features without the need to purchase expensive add-ons.  Why would you want to when you've already invested in a new platform?

Yes, we have already created API-powered integration with leading OT hardware from providers such as Clyde Associated Engineers, specifically their CASKLOG™ solution.  

We can offer third-party integrations to allow you to pull data from your industrial equipment right into your Vapour environment and vice-versa, providing data from Vapour into other systems.  

The interfaces of devices differ widely from SCADA to web services and APIs.  Contact us to discuss your specific requirements.

Yes, Vapour’s API Integration Portal allows seamless connectivity with WMS solutions.

Vapour connects to SCADA and control systems with both native in-built integrations and via our API integration Portal, allowing you to capturing key data such as filling levels, disgorging amounts, alcohol strength, etc.

Yes, as a cloud-based platform, Vapour is accessible from any internet-connected device.

Yes, Vapour allows administrators to control user access based on roles, ensuring users only see relevant data.

Vapour uses enterprise-grade security, including encrypted data storage, secure authentication, and audit logs.

Yes, Vapour allows for customised reporting, and additional analytics can be created through Vapour’s Insights & Analytics service.

Vapour’s API Integration Portal enables seamless connections with third-party enterprise software, allowing for data exchange and process automation.

Yes, Vapour is the first cask management platform with native integration for robotic cask shuttles, maximising storage and providing real-time maturation data.

Vapour is cloud-based, but certain operational features allow offline data capture, which syncs automatically when reconnected.

Vapour captures real-time data from operators on the floor using mobile devices, reducing human error and ensuring accurate record-keeping.

Yes, the platform itself does not require any hardware to be installed on your premises.

In order to use functions such as data entry and task management for floor workers, you can use a standard mobile device (iOS or Android). In ATEX zones, ATEX-compliant devices and intrinsically safe cases are available to allow you to safely use these devices in these environments.

We recommend Honeywell ATEX-rated Android handheld computers and can offer remote provisioning services to get you up and running in a matter of minutes.

Contact us, and we can provide you with some assistance with choosing your mobile hardware, or contact some of our partners.

Yes, Vapour has a set of specific reports to allow you to submit your production and bonded warehouse inventory reports to your customs and excise authorities.

The format of these reports aligns directly with the UK's HMRC W21 and W1 report formats. We can also generate reports in custom formats to suit your regional requirements.

Contact us if you have any specific questions related to your compliance reporting requirements.

Yes, Vapour allows for customised reporting, and additional analytics can be created through Vapour’s Insights & Analytics service.

Yes, Vapour offers a range of exportable reports, including inventory, compliance, and operational insights. Data can be extracted in multiple formats for further analysis.

Vapour's heritage is in malt whisky, and we have built our workflows around the processes and methods used in whisky production and maturation.  We have also created the platform to be incredibly flexible so, depending on your processes, Vapour's Production Module can handle spirit production across:

• Malt Whisky
• Grain Whisky
• Bourbon
• Irish Whiskey
• Tequila
• Rum
• Gin
• Vodka

Yes, the platform itself does not require any hardware to be installed on your premises.

In order to use functions such as data entry and task management for floor workers, you can use a standard mobile device (iOS or Android). In ATEX zones, ATEX-compliant devices and intrinsically safe cases are available to allow you to safely use these devices in these environments.

We recommend Honeywell ATEX-rated Android handheld computers and can offer remote provisioning services to get you up and running in a matter of minutes.

Contact us, and we can provide you with some assistance with choosing your mobile hardware, or contact some of our partners.

For the most part, yes, you will be required to have a constant Internet connection on your mobile device when using most task and activity features of Vapour. We do offer "offline scanning mode" in our Maturation Module to allow you to scan casks into locations where you have no or limited connectivity.

Tablets and PCs performing process data entry in the Production Module, or records management in the Bottling Add-On also require you to be Internet-connected.

If you have issues with wireless coverage in your facilities, contact us, and we can put you in touch with specialist partners who can advise on Internet connectivity, even in remote locations with little or no traditional Internet coverage.

Yes, we have already created API-powered integration with leading OT hardware from providers such as Clyde Associated Engineers, specifically their CASKLOG™ solution.  

We can offer third-party integrations to allow you to pull data from your industrial equipment right into your Vapour environment and vice-versa, providing data from Vapour into other systems.  

The interfaces of devices differ widely from SCADA to web services and APIs.  Contact us to discuss your specific requirements.

Yes, Vapour has a set of specific reports to allow you to submit your production and bonded warehouse inventory reports to your customs and excise authorities.

The format of these reports aligns directly with the UK's HMRC W21 and W1 report formats. We can also generate reports in custom formats to suit your regional requirements.

Contact us if you have any specific questions related to your compliance reporting requirements.

Vapour connects to SCADA and control systems with both native in-built integrations and via our API integration Portal, allowing you to capturing key data such as filling levels, disgorging amounts, alcohol strength, etc.

Yes, Vapour tracks key efficiency metrics, such as yield per batch, comparing grain or malt, and predicted spirit yield versus actuals, helping distillery managers optimise production.

Yes, Vapour Production Module supports whisky, gin, rum, vodka, and other spirits production, tracking every step from raw material intake to distillation. In fact, Vapour is so flexible that it allows you to run multiple production processes simultaneously in the same facility.

Yes, Vapour allows for customised reporting, and additional analytics can be created through Vapour’s Insights & Analytics service.

Vapour’s API Integration Portal enables seamless connections with third-party enterprise software, allowing for data exchange and process automation.

Yes, Vapour records raw material usage and links it to specific production runs, ensuring full traceability from input to output.

Our Maturation Module allows storage and management of cask records, including racked, dunnage, palletised and other vessels such as IBCs to be recorded.

The platform can be used for managing and tracking the ageing of:

• Malt Whisky
• Grain Whisky
• Bourbon
• Irish Whiskey
• Tequila
• Brandy
• Cognac
• Vodka
• Rum
• Gin
• Wine
• Beer
• Hot Sauce
• Plus many others

Yes, the platform itself does not require any hardware to be installed on your premises.

In order to use functions such as data entry and task management for floor workers, you can use a standard mobile device (iOS or Android). In ATEX zones, ATEX-compliant devices and intrinsically safe cases are available to allow you to safely use these devices in these environments.

We recommend Honeywell ATEX-rated Android handheld computers and can offer remote provisioning services to get you up and running in a matter of minutes.

Contact us, and we can provide you with some assistance with choosing your mobile hardware, or contact some of our partners.

For the most part, yes, you will be required to have a constant Internet connection on your mobile device when using most task and activity features of Vapour. We do offer "offline scanning mode" in our Maturation Module to allow you to scan casks into locations where you have no or limited connectivity.

Tablets and PCs performing process data entry in the Production Module, or records management in the Bottling Add-On also require you to be Internet-connected.

If you have issues with wireless coverage in your facilities, contact us, and we can put you in touch with specialist partners who can advise on Internet connectivity, even in remote locations with little or no traditional Internet coverage.

Yes, because Vapour is digitally native, we built our solution to solve common issues in the spirit production and maturation industry.  We use the latest in digital frameworks and have pulled in the best features from across the industry to offer out-of-the-box features such as barcode scanning.  Barcode scanning can be done directly using your mobile device or using a Bluetooth barcode scanner.

We believe in enabling our customers to benefit from all features without the need to purchase expensive add-ons.  Why would you want to when you've already invested in a new platform?

We have flexible options across all of our subscription tiers.  We know every business has different needs, so if you have a specific requirement or use case, please contact us to discuss it further.

All subscription tiers offer the option of a customer login.  This feature originated in our cask management module to allow our clients to provide their customers with a highly detailed customer portal to view their casks in a maturation dashboard.  This dashboard shows regauges, samples, re-racking data, etc, with features to make requests straight to the warehouse team.

Yes, we have already created API-powered integration with leading OT hardware from providers such as Clyde Associated Engineers, specifically their CASKLOG™ solution.  

We can offer third-party integrations to allow you to pull data from your industrial equipment right into your Vapour environment and vice-versa, providing data from Vapour into other systems.  

The interfaces of devices differ widely from SCADA to web services and APIs.  Contact us to discuss your specific requirements.

Yes, Vapour has a set of specific reports to allow you to submit your production and bonded warehouse inventory reports to your customs and excise authorities.

The format of these reports aligns directly with the UK's HMRC W21 and W1 report formats. We can also generate reports in custom formats to suit your regional requirements.

Contact us if you have any specific questions related to your compliance reporting requirements.

Yes, Vapour’s API Integration Portal allows seamless connectivity with WMS solutions.

Yes, Vapour enables automated invoice generation for Xero, Opera 3, Microsoft Dynamics Business Central, Zoho, and other finance systems.

Vapour connects to SCADA and control systems with both native in-built integrations and via our API integration Portal, allowing you to capturing key data such as filling levels, disgorging amounts, alcohol strength, etc.

Vapour tracks bulk stock levels, allowing distilleries and warehouse operators to plan transfers, blending, and bottling with real-time visibility.

Yes, Vapour can integrate with temperature and humidity sensors to monitor maturation conditions via our API Integration Portal.

Yes, Vapour allows for customised reporting, and additional analytics can be created through Vapour’s Insights & Analytics service.

Vapour’s API Integration Portal enables seamless connections with third-party enterprise software, allowing for data exchange and process automation.

Yes, Vapour is the first cask management platform with native integration for robotic cask shuttles, maximising storage and providing real-time maturation data.

Yes, Vapour allows cask owners to log in and view their maturing stock, including history, current status, and relevant reports.

Yes, Vapour records all warehouse operations, including sampling, re-racking, regauging, and movement between locations.

Every cask is assigned a unique barcode, allowing real-time tracking of its location, contents, and operational history.

Vapour is cloud-based, but certain operational features allow offline data capture, which syncs automatically when reconnected.

For the most part, yes, you will be required to have a constant Internet connection on your mobile device when using most task and activity features of Vapour. We do offer "offline scanning mode" in our Maturation Module to allow you to scan casks into locations where you have no or limited connectivity.

Tablets and PCs performing process data entry in the Production Module, or records management in the Bottling Add-On also require you to be Internet-connected.

If you have issues with wireless coverage in your facilities, contact us, and we can put you in touch with specialist partners who can advise on Internet connectivity, even in remote locations with little or no traditional Internet coverage.

Yes, Vapour has a set of specific reports to allow you to submit your production and bonded warehouse inventory reports to your customs and excise authorities.

The format of these reports aligns directly with the UK's HMRC W21 and W1 report formats. We can also generate reports in custom formats to suit your regional requirements.

Contact us if you have any specific questions related to your compliance reporting requirements.

Yes, in fact, we designed the module working directly with a client who has this exact use case. We've built in flexibility for you to perform your operations on site, but we also allow you to ship your liquid to external third parties to perform your bottling. You still have full control over liquid dispatch, dry goods inventory management and reconsiliation of liquid and dry goods back into stock after your Finished Product has been bottled and cased.

You can even receipt unused dry goods back into your inventory and your finished goods back into your inventory for sales management.

Yes, you can use Vapour to intake, track the use of dry goods during work orders, and perform stock-taking of all your dry goods. You can manage inventory levels, unit costs and the location of your inventory items.  Read more about the Bottling Module and Vapour's Features and see how you could solve this issue.

Vapour automatically tracks dry goods consumption, such as bottles, closures, and labels, updating inventory in real time.

Vapour provides a 3D warehouse visualisation for finished goods, optimising storage and easy retrieval.

Yes, Vapour allows for customised reporting, and additional analytics can be created through Vapour’s Insights & Analytics service.

Yes, Vapour's Bottling Add-on automatically assigns stock based on First In, First Out (FIFO) principles to maintain quality and reduce waste.