Frequently Asked Questions
Discover some Technology-related questions and answers related to Vapour.
Yes, we have a public API. Please contact us, and we can send you our API documentation.
We pride ourselves on the security features of our platform. We operate 2,048 bit SSL encryption for all web services and operate an hourly backup service with full roll-back recovery if required, so your data is always secure.
The data stored in Vapour is your data. You have a suite of reporting and connectivity solutions that enable downloads of your data any time you wish.
The Vapour platform is deployed into a global data centre in your nearest geographical location to maximise speed and response time. We currently offer hosting services in:
- London
- Tokyo
- Fremont
- Frankfurt
- Singapore
- Newark
- Mumbai
- Sydney
- Dallas
- Toronto
- Atlanta
Media files such as images and documents are delivered using Amazon Web Services, again using the most appropriate data centres based on your location.
Yes, the platform itself does not require any hardware to be installed on your premises.
In order to use functions such as data entry and task management for floor workers, you can use a standard mobile device (iOS or Android). In ATEX zones, ATEX-compliant devices and intrinsically safe cases are available to allow you to safely use these devices in these environments.
We recommend Honeywell ATEX-rated Android handheld computers and can offer remote provisioning services to get you up and running in a matter of minutes.
Contact us, and we can provide you with some assistance with choosing your mobile hardware, or contact some of our partners.
For the most part, yes, you will be required to have a constant Internet connection on your mobile device when using most task and activity features of Vapour. We do offer "offline scanning mode" in our Maturation Module to allow you to scan casks into locations where you have no or limited connectivity.
Tablets and PCs performing process data entry in the Production Module, or records management in the Bottling Add-On also require you to be Internet-connected.
If you have issues with wireless coverage in your facilities, contact us, and we can put you in touch with specialist partners who can advise on Internet connectivity, even in remote locations with little or no traditional Internet coverage.
Vapour is a SaaS (Software as a Service) platform that runs in the cloud. You don't need any specific hardware to be installed within your premises.
For floor worker tasks in maturation, we recommend ATEX-compliant Android Scanners. We recommend Honeywell devices. We also recommend Zebra ID Card printers for printing robust barcodes for long lifespan when attached to casks in your warehouse. Admin or office-based roles can use tablets or PC/Mac workstations.
For Production, tablets or PC/Mac workstations are preferred for data entry.
Handheld scanners are also used in our Bottling Add-on as well as requiring PC or Mac workstations for admin tasks.
Visit our Partners & Ecosystem page for further details on some of the suppliers mentioned above.
Yes, because Vapour is digitally native, we built our solution to solve common issues in the spirit production and maturation industry. We use the latest in digital frameworks and have pulled in the best features from across the industry to offer out-of-the-box features such as barcode scanning. Barcode scanning can be done directly using your mobile device or using a Bluetooth barcode scanner.
We believe in enabling our customers to benefit from all features without the need to purchase expensive add-ons. Why would you want to when you've already invested in a new platform?
Yes, we have already created API-powered integration with leading OT hardware from providers such as Clyde Associated Engineers, specifically their CASKLOG™ solution.
We can offer third-party integrations to allow you to pull data from your industrial equipment right into your Vapour environment and vice-versa, providing data from Vapour into other systems.
The interfaces of devices differ widely from SCADA to web services and APIs. Contact us to discuss your specific requirements.
Yes, Vapour’s API Integration Portal allows seamless connectivity with WMS solutions.
Vapour connects to SCADA and control systems with both native in-built integrations and via our API integration Portal, allowing you to capturing key data such as filling levels, disgorging amounts, alcohol strength, etc.
Yes, as a cloud-based platform, Vapour is accessible from any internet-connected device.
Yes, Vapour allows administrators to control user access based on roles, ensuring users only see relevant data.
Vapour uses enterprise-grade security, including encrypted data storage, secure authentication, and audit logs.
Yes, Vapour allows for customised reporting, and additional analytics can be created through Vapour’s Insights & Analytics service.
Vapour’s API Integration Portal enables seamless connections with third-party enterprise software, allowing for data exchange and process automation.
Yes, Vapour is the first cask management platform with native integration for robotic cask shuttles, maximising storage and providing real-time maturation data.
Vapour is cloud-based, but certain operational features allow offline data capture, which syncs automatically when reconnected.
Vapour captures real-time data from operators on the floor using mobile devices, reducing human error and ensuring accurate record-keeping.
Request an online Demo
Ready to see how Vapour will work for you?
Book a demo at a time convenient for you with one of our Product Specialists.
Alternatively, if you have more questions or want to provide more information before a demo, please contact us, and we can tailor a discussion to your needs.
