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Change Manager

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About This Role

Change Manager

Contract: Full Time Location: Remote (UK/Ireland-based preferred)

As Change Manager, you will be the bridge between Vapour’s technical platform and the people who use it. You’ll work closely with distillery teams - from operators to leadership - to understand their workflows, communicate the value of digital transformation, and ensure they are fully supported throughout their adoption journey. You'll be central to shaping the experience of our clients as they move away from paper, spreadsheets, and siloed systems to a streamlined, scalable way of working.

This role includes planning and executing change management strategies, running training and workshops, and supporting post-go-live success and continuous improvement. You’ll collaborate across Vapour’s product, implementation, and support teams to ensure every rollout drives meaningful value.

Key Responsibilities

  • Bullet Point Lead client-side change management efforts during Vapour implementations
  • Bullet Point Engage with stakeholders across all levels of a distillery business
  • Bullet Point Develop and deliver tailored communication and training strategies
  • Bullet Point Facilitate user workshops, onboarding sessions, and hands-on guidance
  • Bullet Point Identify resistance points and provide solutions to improve adoption
  • Bullet Point Act as a trusted advisor to clients during and after go-live
  • Bullet Point Collaborate internally to feed client insights back into product and support

Required Skills

  • Bullet Point Proven experience in change management or digital transformation projects
  • Bullet Point Strong facilitation and communication skills with a consultative approach
  • Bullet Point Comfortable working with diverse teams – from operators to C-suite
  • Bullet Point Empathy and adaptability to guide clients through operational change
  • Bullet Point Knowledge of SaaS platforms or experience in the spirits industry is a bonus
  • Bullet Point Ability to manage multiple client relationships simultaneously
  • Bullet Point Willingness to travel across the UK & Ireland, with some international trips
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