--- title: FAQs date: 2025-01-26T10:19:00+00:00 author: admin canonical_url: "https://vapour.scot/faqs" section: Page --- ![Banner regauge1](https://uptight-lapwing.transforms.svdcdn.com/production/banners/banner-regauge1.jpg?w=2880&h=800&q=80&fm=jpg&fit=crop&dm=1741271082&s=b57f6e7621d0f7b000a517878bf19c27) # FAQs [Home](/) > **FAQs** ### Quick Navigation - [Pre-sales Support](#) - [Support](#) - [Data](#) - [General Vapour Questions](#) - [Technology](#) - [Compliance](#) - [Production Module](#) - [Maturation Module](#) - [Bottling Add-On](#) ## Pre-sales Support Do you offer product demos? Yes, we offer product demos on a one-to-one basis delivered virtually using a screen sharing app. Please use the [demo request form](https://vapour.scot/book-a-demo) to book a slot with one of our product specialists. Does Vapour support any type of spirit production? Vapour's heritage is in malt whisky, and we have built our workflows around the processes and methods used in whisky production and maturation. We have also created the platform to be incredibly flexible so, depending on your processes, Vapour's [Production Module](https://vapour.scot/modules/production-module) can handle spirit production across: - Malt Whisky - Grain Whisky - Bourbon - Irish Whiskey - Tequila - Rum - Gin - Vodka Does Vapour support any type of spirit maturation? Our [Maturation Module](https://vapour.scot/modules/maturation-module) allows storage and management of cask records, including racked, dunnage, palletised and other vessels such as IBCs to be recorded. The platform can be used for managing and tracking the ageing of: - Malt Whisky - Grain Whisky - Bourbon - Irish Whiskey - Tequila - Brandy - Cognac - Vodka - Rum - Gin - Wine - Beer - Hot Sauce - Plus many others Can I customise the platform with my business branding? Yes, all instances of the platform offer branded customisation to include your company logo for both the on-screen experience as well as the branding of all your printed barcodes and reports. I'm concerned about security of my data and risks to my company information? We have developed our platform using the best security features available, both from a base code perspective as well as choosing the best hosting partners to protect against DDOS and other security risks. We have a stringent testing process that aligns with the principles of OWASP to safeguard our platform and your data from any external risks. If you have any concerns, we welcome any reasonable security audit and are more than willing to facilitate any activities you require to feel comfortable about your data and the inherent application security. I'm just starting out a new distillation venture. Do you offer distillation advice? Our focus is on making the market-leading distillery production and maturation platform, we don't offer distillation advice or consultancy directly. Due to our close links with the industry, we can connect you with experts in the field. [Contact](https://vapour.scot/contact) us or view our [Partners](https://vapour.scot/partners-and-ecosystem) page to learn more. ## Support How do I request customer support? We have a dedicated helpdesk to ensure your platform is kept running smoothly at all times. You can raise a support ticket [here](https://speysidelabs.freshdesk.com). ## Data Can you tell me how get details for the Vapour API? Yes, we have a public API. Please [contact us,](https://vapour.scot/contact) and we can send you our API documentation. Is my data safe? We pride ourselves on the security features of our platform. We operate 2,048 bit SSL encryption for all web services and operate an hourly backup service with full roll-back recovery if required, so your data is always secure. Who "owns" the data? The data stored in Vapour is your data. You have a suite of reporting and connectivity solutions that enable downloads of your data any time you wish. I'm concerned about security of my data and risks to my company information? We have developed our platform using the best security features available, both from a base code perspective as well as choosing the best hosting partners to protect against DDOS and other security risks. We have a stringent testing process that aligns with the principles of OWASP to safeguard our platform and your data from any external risks. If you have any concerns, we welcome any reasonable security audit and are more than willing to facilitate any activities you require to feel comfortable about your data and the inherent application security. Can I customise reports in Vapour? Yes, Vapour allows for customised reporting, and additional analytics can be created through Vapour’s [Insights & Analytics service](https://vapour.scot/services/insights-and-analytics). How does Vapour handle API integrations? Vapour’s [API Integration Portal ](https://vapour.scot/features/api-integration-portal)enables seamless connections with third-party enterprise software, allowing for data exchange and process automation. How does Vapour track casks in maturation? [Every cask is assigned a unique barcode](https://vapour.scot/features/cask-management), allowing real-time tracking of its location, contents, and operational history. How long is historical data retained in Vapour? Vapour retains all historical data, ensuring a complete and auditable record of every stage of spirit [production](https://vapour.scot/modules/production-module), [maturation](https://vapour.scot/modules/maturation-module), and [bottling](https://vapour.scot/modules/bottling-add-on). Can I export reports and data from Vapour? Yes, Vapour offers a range of exportable reports, including inventory, [compliance](https://vapour.scot/features/compliance-reporting), and operational insights. Data can be extracted in multiple formats for further analysis. How does Vapour ensure data accuracy? Vapour captures real-time data from operators on the floor using mobile devices, reducing human error and ensuring accurate record-keeping. ## General Vapour Questions Why should I use Vapour Software? Vapour is the most feature-rich Distillery Spirits Production and Maturation Management platform available on the market. The platform is continually evolving and offers unlimited connectivity into your business platforms via our [Integration Portal](https://vapour.scot/features/api-integration-portal). Can I change my subscription tier? We try to be as flexible as possible with all our clients and understand that some months may be busier than others. We try to be as flexible as possible on your subscription charges, so no need to worry about overage charges. If you need to scale back your subscription tier, [contact us](https://vapour.scot/contact) to discuss changes to your package. What are the subscription options? Your subscription is based on the tier you subscribe to at the outset - Starter, Growth, Scale or Enterprise. For more details on the differences in the subscription tiers, please refer to the [Pricing](https://vapour.scot/pricing) page. How is my subscription charged? Your subscription is charged via invoice on a monthly basis, quarterly or annual basis, depending on your tier and subscription arrangements. Charges are made one month in advance from the initial date of your subscription. We also offer payment by direct debit, and international subscription fees are charged via Paddle.com. Is my data safe? We pride ourselves on the security features of our platform. We operate 2,048 bit SSL encryption for all web services and operate an hourly backup service with full roll-back recovery if required, so your data is always secure. Who "owns" the data? The data stored in Vapour is your data. You have a suite of reporting and connectivity solutions that enable downloads of your data any time you wish. Where is Vapour data hosted? The Vapour platform is deployed into a global data centre in your nearest geographical location to maximise speed and response time. We currently offer hosting services in: - London - Tokyo - Fremont - Frankfurt - Singapore - Newark - Mumbai - Sydney - Dallas - Toronto - Atlanta Media files such as images and documents are delivered using Amazon Web Services, again using the most appropriate data centres based on your location. Can I customise the platform with my business branding? Yes, all instances of the platform offer branded customisation to include your company logo for both the on-screen experience as well as the branding of all your printed barcodes and reports. Can I use Vapour in ATEX zones? Yes, the platform itself does not require any hardware to be installed on your premises. In order to use functions such as data entry and task management for floor workers, you can use a standard mobile device (iOS or Android). In ATEX zones, ATEX-compliant devices and intrinsically safe cases are available to allow you to safely use these devices in these environments. We recommend Honeywell ATEX-rated Android handheld computers and can offer remote provisioning services to get you up and running in a matter of minutes. [Contact us,](/contact) and we can provide you with some assistance with choosing your mobile hardware, or contact some of [our partners](https://vapour.scot/partners-and-ecosystem). Do I need a constant Internet connection to use Vapour? For the most part, yes, you will be required to have a constant Internet connection on your mobile device when using most task and activity features of Vapour. We do offer "offline scanning mode" in our [Maturation Module](https://vapour.scot/modules/maturation-module) to allow you to scan casks into locations where you have no or limited connectivity. Tablets and PCs performing process data entry in the [Production Module](https://vapour.scot/modules/production-module), or records management in the [Bottling Add-On](https://vapour.scot/modules/bottling-add-on) also require you to be Internet-connected. If you have issues with wireless coverage in your facilities, [contact us,](/contact) and we can put you in touch with specialist partners who can advise on Internet connectivity, even in remote locations with little or no traditional Internet coverage. Do we need any IT hardware to operate Vapour? Vapour is a SaaS (Software as a Service) platform that runs in the cloud. You don't need any specific hardware to be installed within your premises. For floor worker tasks in [maturation](https://vapour.scot/modules/maturation-module), we recommend ATEX-compliant Android Scanners. We recommend Honeywell devices. We also recommend Zebra ID Card printers for printing robust barcodes for long lifespan when attached to casks in your warehouse. Admin or office-based roles can use tablets or PC/Mac workstations. For [Production](https://vapour.scot/modules/production-module), tablets or PC/Mac workstations are preferred for data entry. Handheld scanners are also used in our [Bottling Add-on](https://vapour.scot/modules/bottling-add-on) as well as requiring PC or Mac workstations for admin tasks. Visit our [Partners & Ecosystem](https://vapour.scot/partners-and-ecosystem) page for further details on some of the suppliers mentioned above. We have process automation built into our facility. Can you integrate with our equipment? Yes, we have already created API-powered integration with leading OT hardware from providers such as Clyde Associated Engineers, specifically their CASKLOG™ solution. We can offer third-party integrations to allow you to pull data from your industrial equipment right into your Vapour environment and vice-versa, providing data from Vapour into other systems. The interfaces of devices differ widely from SCADA to web services and APIs. [Contact us](https://vapour.scot/contact) to discuss your specific requirements. Can Vapour handle multiple sites and warehouses? Yes, Vapour is designed to manage operations across multiple warehouses and distillery sites, providing a unified view of your stock and activities. Is training provided for Vapour? Yes, we offer [training sessions and support ](https://vapour.scot/services/training-and-support)to ensure your team can fully utilise Vapour’s capabilities. We also have in-context help throughout the platform and a set of training materials and guidance on our [Knowledge Base](https://speysidelabs.freshdesk.com/support/solutions). How quickly can Vapour be implemented? Vapour is a cloud-based SaaS solution, so implementation is typically faster than traditional on-premise systems. The timeline depends on data migration, integration needs, and user training. How long is historical data retained in Vapour? Vapour retains all historical data, ensuring a complete and auditable record of every stage of spirit [production](https://vapour.scot/modules/production-module), [maturation](https://vapour.scot/modules/maturation-module), and [bottling](https://vapour.scot/modules/bottling-add-on). Can I export reports and data from Vapour? Yes, Vapour offers a range of exportable reports, including inventory, [compliance](https://vapour.scot/features/compliance-reporting), and operational insights. Data can be extracted in multiple formats for further analysis. Is Vapour cloud-based? Yes, Vapour is a fully cloud-based solution, allowing users to access real-time data and manage operations from anywhere. Who is Vapour designed for? Vapour is built for [distilleries](https://vapour.scot/roles/distillery-manager), [cask brokers](https://vapour.scot/roles/cask-broker-investor), [maturation warehouses](https://vapour.scot/roles/cask-warehouse-manager), [contract bottlers](https://vapour.scot/roles/bottling-manager), and [spirits businesses](https://vapour.scot/roles/business-leadership) looking to streamline [operations](https://vapour.scot/roles/operations-manager), improve [data](https://vapour.scot/roles/it-manager) accuracy, and enhance [compliance reporting](https://vapour.scot/features/compliance-reporting). What is Vapour? Vapour is a SaaS platform designed for managing spirit [production](https://vapour.scot/modules/production-module), [maturation](https://vapour.scot/modules/maturation-module), and [bottling](https://vapour.scot/modules/bottling-add-on). It provides end-to-end traceability, [automation](https://vapour.scot/services/robotics-and-warehouse-automation), and [efficiency](https://vapour.scot/features/production-efficiency) for [distilleries](https://vapour.scot/roles/distillery-manager), [cask management businesses](https://vapour.scot/roles/cask-warehouse-manager), and [bottling operations](https://vapour.scot/roles/bottling-manager). Find out more [here](https://vapour.scot/about). ## Technology Can you tell me how get details for the Vapour API? Yes, we have a public API. Please [contact us,](https://vapour.scot/contact) and we can send you our API documentation. Is my data safe? We pride ourselves on the security features of our platform. We operate 2,048 bit SSL encryption for all web services and operate an hourly backup service with full roll-back recovery if required, so your data is always secure. Who "owns" the data? The data stored in Vapour is your data. You have a suite of reporting and connectivity solutions that enable downloads of your data any time you wish. Where is Vapour data hosted? The Vapour platform is deployed into a global data centre in your nearest geographical location to maximise speed and response time. We currently offer hosting services in: - London - Tokyo - Fremont - Frankfurt - Singapore - Newark - Mumbai - Sydney - Dallas - Toronto - Atlanta Media files such as images and documents are delivered using Amazon Web Services, again using the most appropriate data centres based on your location. Can I use Vapour in ATEX zones? Yes, the platform itself does not require any hardware to be installed on your premises. In order to use functions such as data entry and task management for floor workers, you can use a standard mobile device (iOS or Android). In ATEX zones, ATEX-compliant devices and intrinsically safe cases are available to allow you to safely use these devices in these environments. We recommend Honeywell ATEX-rated Android handheld computers and can offer remote provisioning services to get you up and running in a matter of minutes. [Contact us,](/contact) and we can provide you with some assistance with choosing your mobile hardware, or contact some of [our partners](https://vapour.scot/partners-and-ecosystem). Do I need a constant Internet connection to use Vapour? For the most part, yes, you will be required to have a constant Internet connection on your mobile device when using most task and activity features of Vapour. We do offer "offline scanning mode" in our [Maturation Module](https://vapour.scot/modules/maturation-module) to allow you to scan casks into locations where you have no or limited connectivity. Tablets and PCs performing process data entry in the [Production Module](https://vapour.scot/modules/production-module), or records management in the [Bottling Add-On](https://vapour.scot/modules/bottling-add-on) also require you to be Internet-connected. If you have issues with wireless coverage in your facilities, [contact us,](/contact) and we can put you in touch with specialist partners who can advise on Internet connectivity, even in remote locations with little or no traditional Internet coverage. Do we need any IT hardware to operate Vapour? Vapour is a SaaS (Software as a Service) platform that runs in the cloud. You don't need any specific hardware to be installed within your premises. For floor worker tasks in [maturation](https://vapour.scot/modules/maturation-module), we recommend ATEX-compliant Android Scanners. We recommend Honeywell devices. We also recommend Zebra ID Card printers for printing robust barcodes for long lifespan when attached to casks in your warehouse. Admin or office-based roles can use tablets or PC/Mac workstations. For [Production](https://vapour.scot/modules/production-module), tablets or PC/Mac workstations are preferred for data entry. Handheld scanners are also used in our [Bottling Add-on](https://vapour.scot/modules/bottling-add-on) as well as requiring PC or Mac workstations for admin tasks. Visit our [Partners & Ecosystem](https://vapour.scot/partners-and-ecosystem) page for further details on some of the suppliers mentioned above. Do you really offer barcode printing and scanning features as part of all subscriptions? Yes, because Vapour is digitally native, we built our solution to solve common issues in the spirit production and maturation industry. We use the latest in digital frameworks and have pulled in the best features from across the industry to offer out-of-the-box features such as barcode scanning. Barcode scanning can be done directly using your mobile device or using a Bluetooth barcode scanner. We believe in enabling our customers to benefit from all features without the need to purchase expensive add-ons. Why would you want to when you've already invested in a new platform? We have process automation built into our facility. Can you integrate with our equipment? Yes, we have already created API-powered integration with leading OT hardware from providers such as Clyde Associated Engineers, specifically their CASKLOG™ solution. We can offer third-party integrations to allow you to pull data from your industrial equipment right into your Vapour environment and vice-versa, providing data from Vapour into other systems. The interfaces of devices differ widely from SCADA to web services and APIs. [Contact us](https://vapour.scot/contact) to discuss your specific requirements. Can Vapour integrate with my existing warehouse management system (WMS)? Yes, Vapour’s [API Integration Portal](https://vapour.scot/features/api-integration-portal) allows seamless connectivity with WMS solutions. How does Vapour integrate with control systems for production and maturation? Vapour connects to SCADA and control systems with both native in-built integrations and via our [API integration Portal](https://vapour.scot/features/api-integration-portal), allowing you to capturing key data such as filling levels, disgorging amounts, alcohol strength, etc. Can Vapour be accessed from anywhere? Yes, as a cloud-based platform, Vapour is accessible from any internet-connected device. Does Vapour have role-based access control? Yes, Vapour allows administrators to control user access based on roles, ensuring users only see relevant data. What security measures does Vapour have? Vapour uses enterprise-grade security, including encrypted data storage, secure authentication, and audit logs. Can I customise reports in Vapour? Yes, Vapour allows for customised reporting, and additional analytics can be created through Vapour’s [Insights & Analytics service](https://vapour.scot/services/insights-and-analytics). How does Vapour handle API integrations? Vapour’s [API Integration Portal ](https://vapour.scot/features/api-integration-portal)enables seamless connections with third-party enterprise software, allowing for data exchange and process automation. Can Vapour integrate with robotic cask storage systems? Yes, Vapour is the first cask management platform with [native integration for robotic cask shuttles](https://vapour.scot/services/robotics-and-warehouse-automation), maximising storage and providing real-time maturation data. Does Vapour work offline? Vapour is cloud-based, but certain operational features allow offline data capture, which syncs automatically when reconnected. How does Vapour ensure data accuracy? Vapour captures real-time data from operators on the floor using mobile devices, reducing human error and ensuring accurate record-keeping. ## Compliance Can I use Vapour in ATEX zones? Yes, the platform itself does not require any hardware to be installed on your premises. In order to use functions such as data entry and task management for floor workers, you can use a standard mobile device (iOS or Android). In ATEX zones, ATEX-compliant devices and intrinsically safe cases are available to allow you to safely use these devices in these environments. We recommend Honeywell ATEX-rated Android handheld computers and can offer remote provisioning services to get you up and running in a matter of minutes. [Contact us,](/contact) and we can provide you with some assistance with choosing your mobile hardware, or contact some of [our partners](https://vapour.scot/partners-and-ecosystem). Does Vapour produce Compliance Reports for customs and excise submissions? Yes, Vapour has a set of specific reports to allow you to submit your production and bonded warehouse inventory reports to your customs and excise authorities. The format of these reports aligns directly with the UK's HMRC W21 and W1 report formats. We can also generate reports in custom formats to suit your regional requirements. [Contact us](https://vapour.scot/contact) if you have any specific questions related to your compliance reporting requirements. Can I customise reports in Vapour? Yes, Vapour allows for customised reporting, and additional analytics can be created through Vapour’s [Insights & Analytics service](https://vapour.scot/services/insights-and-analytics). Can I export reports and data from Vapour? Yes, Vapour offers a range of exportable reports, including inventory, [compliance](https://vapour.scot/features/compliance-reporting), and operational insights. Data can be extracted in multiple formats for further analysis. ## Production Module Does Vapour support any type of spirit production? Vapour's heritage is in malt whisky, and we have built our workflows around the processes and methods used in whisky production and maturation. We have also created the platform to be incredibly flexible so, depending on your processes, Vapour's [Production Module](https://vapour.scot/modules/production-module) can handle spirit production across: - Malt Whisky - Grain Whisky - Bourbon - Irish Whiskey - Tequila - Rum - Gin - Vodka Can I use Vapour in ATEX zones? Yes, the platform itself does not require any hardware to be installed on your premises. In order to use functions such as data entry and task management for floor workers, you can use a standard mobile device (iOS or Android). In ATEX zones, ATEX-compliant devices and intrinsically safe cases are available to allow you to safely use these devices in these environments. We recommend Honeywell ATEX-rated Android handheld computers and can offer remote provisioning services to get you up and running in a matter of minutes. [Contact us,](/contact) and we can provide you with some assistance with choosing your mobile hardware, or contact some of [our partners](https://vapour.scot/partners-and-ecosystem). Do I need a constant Internet connection to use Vapour? For the most part, yes, you will be required to have a constant Internet connection on your mobile device when using most task and activity features of Vapour. We do offer "offline scanning mode" in our [Maturation Module](https://vapour.scot/modules/maturation-module) to allow you to scan casks into locations where you have no or limited connectivity. Tablets and PCs performing process data entry in the [Production Module](https://vapour.scot/modules/production-module), or records management in the [Bottling Add-On](https://vapour.scot/modules/bottling-add-on) also require you to be Internet-connected. If you have issues with wireless coverage in your facilities, [contact us,](/contact) and we can put you in touch with specialist partners who can advise on Internet connectivity, even in remote locations with little or no traditional Internet coverage. We have process automation built into our facility. Can you integrate with our equipment? Yes, we have already created API-powered integration with leading OT hardware from providers such as Clyde Associated Engineers, specifically their CASKLOG™ solution. We can offer third-party integrations to allow you to pull data from your industrial equipment right into your Vapour environment and vice-versa, providing data from Vapour into other systems. The interfaces of devices differ widely from SCADA to web services and APIs. [Contact us](https://vapour.scot/contact) to discuss your specific requirements. Does Vapour produce Compliance Reports for customs and excise submissions? Yes, Vapour has a set of specific reports to allow you to submit your production and bonded warehouse inventory reports to your customs and excise authorities. The format of these reports aligns directly with the UK's HMRC W21 and W1 report formats. We can also generate reports in custom formats to suit your regional requirements. [Contact us](https://vapour.scot/contact) if you have any specific questions related to your compliance reporting requirements. How does Vapour integrate with control systems for production and maturation? Vapour connects to SCADA and control systems with both native in-built integrations and via our [API integration Portal](https://vapour.scot/features/api-integration-portal), allowing you to capturing key data such as filling levels, disgorging amounts, alcohol strength, etc. Can Vapour calculate efficiency in the production process? Yes, Vapour tracks key efficiency metrics, such as yield per batch, comparing grain or malt, and predicted spirit yield versus actuals, helping distillery managers optimise production. Does Vapour support multiple production processes? Yes, [Vapour Production Module](https://vapour.scot/modules/production-module) supports whisky, gin, rum, vodka, and other spirits production, tracking every step from raw material intake to distillation. In fact, Vapour is so flexible that it allows you to run multiple production processes simultaneously in the same facility. Can I customise reports in Vapour? Yes, Vapour allows for customised reporting, and additional analytics can be created through Vapour’s [Insights & Analytics service](https://vapour.scot/services/insights-and-analytics). How does Vapour handle API integrations? Vapour’s [API Integration Portal ](https://vapour.scot/features/api-integration-portal)enables seamless connections with third-party enterprise software, allowing for data exchange and process automation. Can I track raw materials like malt and grain? Yes, Vapour records [raw material usage](https://vapour.scot/modules/production-module) and links it to specific production runs, ensuring full traceability from input to output. ## Maturation Module Does Vapour support any type of spirit maturation? Our [Maturation Module](https://vapour.scot/modules/maturation-module) allows storage and management of cask records, including racked, dunnage, palletised and other vessels such as IBCs to be recorded. The platform can be used for managing and tracking the ageing of: - Malt Whisky - Grain Whisky - Bourbon - Irish Whiskey - Tequila - Brandy - Cognac - Vodka - Rum - Gin - Wine - Beer - Hot Sauce - Plus many others Can I use Vapour in ATEX zones? Yes, the platform itself does not require any hardware to be installed on your premises. In order to use functions such as data entry and task management for floor workers, you can use a standard mobile device (iOS or Android). In ATEX zones, ATEX-compliant devices and intrinsically safe cases are available to allow you to safely use these devices in these environments. We recommend Honeywell ATEX-rated Android handheld computers and can offer remote provisioning services to get you up and running in a matter of minutes. [Contact us,](/contact) and we can provide you with some assistance with choosing your mobile hardware, or contact some of [our partners](https://vapour.scot/partners-and-ecosystem). Do I need a constant Internet connection to use Vapour? For the most part, yes, you will be required to have a constant Internet connection on your mobile device when using most task and activity features of Vapour. We do offer "offline scanning mode" in our [Maturation Module](https://vapour.scot/modules/maturation-module) to allow you to scan casks into locations where you have no or limited connectivity. Tablets and PCs performing process data entry in the [Production Module](https://vapour.scot/modules/production-module), or records management in the [Bottling Add-On](https://vapour.scot/modules/bottling-add-on) also require you to be Internet-connected. If you have issues with wireless coverage in your facilities, [contact us,](/contact) and we can put you in touch with specialist partners who can advise on Internet connectivity, even in remote locations with little or no traditional Internet coverage. Do you really offer barcode printing and scanning features as part of all subscriptions? Yes, because Vapour is digitally native, we built our solution to solve common issues in the spirit production and maturation industry. We use the latest in digital frameworks and have pulled in the best features from across the industry to offer out-of-the-box features such as barcode scanning. Barcode scanning can be done directly using your mobile device or using a Bluetooth barcode scanner. We believe in enabling our customers to benefit from all features without the need to purchase expensive add-ons. Why would you want to when you've already invested in a new platform? I only want cask and maturation management services, can I get a subscription without the spirit production features? We have flexible options across all of our subscription tiers. We know every business has different needs, so if you have a specific requirement or use case, please [contact us](/contact) to discuss it further. I've heard that Vapour offers a customer login feature. Is this something I can offer my customers straight away? All [subscription tiers](https://vapour.scot/pricing) offer the option of a customer login. This feature originated in our cask management module to allow our clients to provide their customers with a highly detailed customer portal to view their casks in a maturation dashboard. This dashboard shows regauges, samples, re-racking data, etc, with features to make requests straight to the warehouse team. We have process automation built into our facility. Can you integrate with our equipment? Yes, we have already created API-powered integration with leading OT hardware from providers such as Clyde Associated Engineers, specifically their CASKLOG™ solution. We can offer third-party integrations to allow you to pull data from your industrial equipment right into your Vapour environment and vice-versa, providing data from Vapour into other systems. The interfaces of devices differ widely from SCADA to web services and APIs. [Contact us](https://vapour.scot/contact) to discuss your specific requirements. Does Vapour produce Compliance Reports for customs and excise submissions? Yes, Vapour has a set of specific reports to allow you to submit your production and bonded warehouse inventory reports to your customs and excise authorities. The format of these reports aligns directly with the UK's HMRC W21 and W1 report formats. We can also generate reports in custom formats to suit your regional requirements. [Contact us](https://vapour.scot/contact) if you have any specific questions related to your compliance reporting requirements. Can Vapour integrate with my existing warehouse management system (WMS)? Yes, Vapour’s [API Integration Portal](https://vapour.scot/features/api-integration-portal) allows seamless connectivity with WMS solutions. Can Vapour automate invoicing for cask storage and services? Yes, Vapour enables automated invoice generation for Xero, Opera 3, Microsoft Dynamics Business Central, Zoho, and other finance systems. How does Vapour integrate with control systems for production and maturation? Vapour connects to SCADA and control systems with both native in-built integrations and via our [API integration Portal](https://vapour.scot/features/api-integration-portal), allowing you to capturing key data such as filling levels, disgorging amounts, alcohol strength, etc. How does Vapour handle bulk spirit management? Vapour tracks bulk stock levels, allowing distilleries and warehouse operators to plan transfers, blending, and bottling with real-time visibility. Can Vapour track environmental conditions affecting maturation? Yes, Vapour can integrate with temperature and humidity sensors to monitor maturation conditions via our [API Integration Portal](https://vapour.scot/features/api-integration-portal). Does Vapour assist with blending operations? Yes, Vapour includes a blend design and planning tool to manage complex formulations and batch tracking. This feature will be released soon. Can I customise reports in Vapour? Yes, Vapour allows for customised reporting, and additional analytics can be created through Vapour’s [Insights & Analytics service](https://vapour.scot/services/insights-and-analytics). How does Vapour handle API integrations? Vapour’s [API Integration Portal ](https://vapour.scot/features/api-integration-portal)enables seamless connections with third-party enterprise software, allowing for data exchange and process automation. Can Vapour integrate with robotic cask storage systems? Yes, Vapour is the first cask management platform with [native integration for robotic cask shuttles](https://vapour.scot/services/robotics-and-warehouse-automation), maximising storage and providing real-time maturation data. Can I offer external logins for cask investors or clients? Yes, Vapour allows [cask owners to log in](https://vapour.scot/features/customer-login) and view their maturing stock, including history, current status, and relevant reports. Does Vapour support re-racking and regauging? Yes, Vapour records all [warehouse operations](https://vapour.scot/modules/maturation-module), including sampling, re-racking, regauging, and movement between locations. How does Vapour track casks in maturation? [Every cask is assigned a unique barcode](https://vapour.scot/features/cask-management), allowing real-time tracking of its location, contents, and operational history. Does Vapour work offline? Vapour is cloud-based, but certain operational features allow offline data capture, which syncs automatically when reconnected. ## Bottling Add-On Do I need a constant Internet connection to use Vapour? For the most part, yes, you will be required to have a constant Internet connection on your mobile device when using most task and activity features of Vapour. We do offer "offline scanning mode" in our [Maturation Module](https://vapour.scot/modules/maturation-module) to allow you to scan casks into locations where you have no or limited connectivity. Tablets and PCs performing process data entry in the [Production Module](https://vapour.scot/modules/production-module), or records management in the [Bottling Add-On](https://vapour.scot/modules/bottling-add-on) also require you to be Internet-connected. If you have issues with wireless coverage in your facilities, [contact us,](/contact) and we can put you in touch with specialist partners who can advise on Internet connectivity, even in remote locations with little or no traditional Internet coverage. Does Vapour produce Compliance Reports for customs and excise submissions? Yes, Vapour has a set of specific reports to allow you to submit your production and bonded warehouse inventory reports to your customs and excise authorities. The format of these reports aligns directly with the UK's HMRC W21 and W1 report formats. We can also generate reports in custom formats to suit your regional requirements. [Contact us](https://vapour.scot/contact) if you have any specific questions related to your compliance reporting requirements. Does the Bottling Module allow us to perform first party and third party bottling? Yes, in fact, we designed the module working directly with a client who has this exact use case. We've built in flexibility for you to perform your operations on site, but we also allow you to ship your liquid to external third parties to perform your bottling. You still have full control over liquid dispatch, dry goods inventory management and reconsiliation of liquid and dry goods back into stock after your Finished Product has been bottled and cased. You can even receipt unused dry goods back into your inventory and your finished goods back into your inventory for sales management. We have issues with losing track of dry goods stock. Can your Bottling Module help us with this? Yes, you can use Vapour to intake, track the use of dry goods during work orders, and perform stock-taking of all your dry goods. You can manage inventory levels, unit costs and the location of your inventory items. Read more about the [Bottling Module](https://vapour.scot/modules/bottling-add-on) and Vapour's [Features](https://vapour.scot/features) and see how you could solve this issue. How does Vapour manage dry goods usage in bottling? Vapour automatically tracks dry goods consumption, such as bottles, closures, and labels, updating inventory in real time. How does Vapour handle finished goods storage? Vapour provides a 3D warehouse visualisation for finished goods, optimising storage and easy retrieval. Does Vapour assist with blending operations? Yes, Vapour includes a blend design and planning tool to manage complex formulations and batch tracking. This feature will be released soon. Can I customise reports in Vapour? Yes, Vapour allows for customised reporting, and additional analytics can be created through Vapour’s [Insights & Analytics service](https://vapour.scot/services/insights-and-analytics). Does Vapour support FIFO stock management for finished goods? Yes, Vapour's [Bottling Add-on](https://vapour.scot/modules/bottling-add-on) automatically assigns stock based on First In, First Out (FIFO) principles to maintain quality and reduce waste. ![Brewdog distilling co](https://uptight-lapwing.transforms.svdcdn.com/production/logos/brewdog-distilling-co.png?w=600&h=177&auto=compress%2Cformat&fit=crop&dm=1741271076&s=0c590c9154a6fe5252fad4b1a35ef558) ![Duncan taylor](https://uptight-lapwing.transforms.svdcdn.com/production/logos/duncan-taylor.png?w=600&h=527&auto=compress%2Cformat&fit=crop&dm=1741271076&s=aa73e2f00844c9d99cbd687345a65906) ![Lochlea](https://uptight-lapwing.transforms.svdcdn.com/production/logos/lochlea.png?w=600&h=88&auto=compress%2Cformat&fit=crop&dm=1741271078&s=5db565088a1d27e06acc9f97718d14b8) ![Ad gefrin](https://uptight-lapwing.transforms.svdcdn.com/production/logos/ad-gefrin.png?w=600&h=565&auto=compress%2Cformat&fit=crop&dm=1741271077&s=38d6eb51dc5ef5380507e5809b1c2c08) ![Caley casks](https://uptight-lapwing.transforms.svdcdn.com/production/logos/caley-casks.png?w=600&h=226&auto=compress%2Cformat&fit=crop&dm=1741271075&s=572d8a20c1fec3f31edba3bb57d91cab) ![The lakes distillery](https://uptight-lapwing.transforms.svdcdn.com/production/logos/the-lakes-distillery.png?w=600&h=600&auto=compress%2Cformat&fit=crop&dm=1741271076&s=daa9da1c4fd2f84ebf8330923de3f763) ![ICS Blue](https://uptight-lapwing.files.svdcdn.com/production/logos/ICS-Blue.svg?dm=1775811263) ![V c](https://uptight-lapwing.files.svdcdn.com/production/logos/v_c.svg?dm=1741271076) ![Coopers](https://uptight-lapwing.files.svdcdn.com/production/logos/coopers.svg?dm=1741271078) ![Auchtermuchty Bond](https://uptight-lapwing.files.svdcdn.com/production/logos/Auchtermuchty-Bond.svg?dm=1741271074) ![Feddie Ocean Distillery](https://uptight-lapwing.files.svdcdn.com/production/logos/logo-blue.svg?dm=1741271075) ![SWI](https://uptight-lapwing.files.svdcdn.com/production/logos/SWI.svg?dm=1741271076) ![Still Spirit Blue](https://uptight-lapwing.files.svdcdn.com/production/logos/StillSpirit-Blue.svg?dm=1741271076) ![KIS Blue](https://uptight-lapwing.files.svdcdn.com/production/logos/KIS-Blue.svg?dm=1741271076) ![Castlelaw blue](https://uptight-lapwing.files.svdcdn.com/production/logos/castlelaw-blue.svg?dm=1775809374) ![Clon](https://uptight-lapwing.files.svdcdn.com/production/logos/clon.svg?dm=1741347581) ![Lowland Bond](https://uptight-lapwing.transforms.svdcdn.com/production/logos/Lowland_Bond_2025-07-28-113741_etaa.png?w=1200&h=741&auto=compress%2Cformat&fit=crop&dm=1753702661&s=609ad81b358faefe9ba9125d64c3e669) ![Copal tree blue](https://uptight-lapwing.files.svdcdn.com/production/logos/copal-tree-blue.svg?dm=1775809381)